USA Privacy Supplement
Scope and contacts
This supplement concerns US visitors. State rights depend on residence and whether the relevant law applies; applicable EU rights remain unaffected. Europolish Precision Finishing USA Inc., 111 Arrowhead Drive, Suite C, Slippery Rock PA 16057, USA, is a separate controller for its own contacts and business relationships: info.usa@europolish.com, +1 (724) 738-0066. Europolish S.r.l., subject to the direction and coordination of Wasag Holding AG, Via Stretta 61–65, 25070 Sabbio Chiese (BS), Italy, is the controller for the website, shared platforms, accounts, security, privacy choices and central records and reports: info@europolish.com. Other companies and their respective activities are listed in the opening section of the general Privacy notice.
Information, sources and purposes
We receive information from you and your browser: identifiers and business contact details (name, company, email, phone and country); application, quotation and part details you choose to submit; technical IP, device and request information and pseudonymous security identifiers; and privacy choices. We use these data to provide catalogues, handle quotations and contact requests, protect the service and respond to privacy rights requests. We do not use them for unrelated marketing. No advertising or analytics tools or commercial profiling are installed on the site.
Recipients and external services
The service is hosted by OVHcloud. Microsoft 365/Microsoft Graph processes operational communications; Microsoft Entra provides organisational identification in ASK. Relevant data may be accessed by staff and branches authorised to handle the enquiry. Google/YouTube is involved on the website only after the choice for external content; WhatsApp/Meta only when you voluntarily open that service. OpenAI may process coded technical data and public sources in the optional Global chat. Authorised ASK AI functions may process technical data, messages or documents according to the function and ASK notice. Provider retention is separate from website report retention; erasure requests are handled according to the service used and applicable rights. We do not sell data for behavioural advertising. Transfers outside the EEA depend on the actual providers and contracts, with applicable safeguards; contact info@europolish.com for details. Forwarding an enquiry to the local company is disclosure to a separate controller for commercial follow-up; Europolish S.r.l. retains the central processing described above. Companies outside the European Economic Area may receive information relevant to the enquiry. For applicable transfer safeguards and how to obtain a copy, contact info@europolish.com.
Retention
Catalogue request records are retained for 12 months, then deleted at the next cleanup triggered by a request or administrative access. Catalogue links last 14 days. Consent events are retained for 730 days. Correspondence is retained only as necessary to handle the enquiry and any legal claims. External providers apply their own retention periods. Enquiries and correspondence are retained while the enquiry is being handled and, if a relationship follows, for its performance. After completion, only data needed for legal duties, evidence of the relationship or protecting rights during applicable limitation periods are retained; a dispute may require retention for its handling. This criterion also applies to report emails; operational conversation records have a separate limit of 180 days from creation. Backups follow separate cycles with restricted access for service recovery. Browser preference periods are described in the Cookie policy; technical security data are retained in relation to incident prevention and handling and provider periods. Accounting records follow statutory retention duties. You may ask the relevant company about retention of your data.
Your rights and requests
Where applicable under your state’s law, you may request access to or knowledge of your data, correction, deletion or a portable copy; opt out of sale, sharing, targeted advertising or profiling with significant effects; and exercise your rights without discrimination. An authorised agent may act where permitted. Contact info.usa@europolish.com or +1 (724) 738-0066; no account is required. We verify identity only to the extent proportionate to the request. Where applicable, we acknowledge requests within 10 business days and normally provide a substantive response within 45 days; we notify you of any extension. To appeal a decision, reply to the same email address, mentioning “appeal”; we review it within the applicable period. You may also complain to your state attorney general.
Advertising, GPC and other choices
We do not sell or share data collected through forms or contacts for cross-context behavioural advertising. Optional Google embeds are subject to Google’s practices; consult the provider information. When Global Privacy Control (GPC) is enabled, optional Google videos and maps are disabled at site level. There is no separate Do Not Track (DNT) protocol. Privacy choices remain available on the site.
Children and updates
This is a business-to-business site, not directed to children under 13. We do not knowingly solicit their information; contact us if such information has been submitted inadvertently so that it can be deleted. Material changes will be published with a notice and an updated date. Last updated: 6 October 2026.
Website and ASK: one service, permissions by role
Europolish S.r.l., Via Stretta 61–65, 25070 Sabbio Chiese (BS), Italy, is the controller for the Global and ASK platforms, accounts, security, privacy choices and central records and reports. Contact: info@europolish.com. Local companies listed in the opening section of the Global privacy notice are separate controllers for their own contacts and business relationships. Copies of enquiries managed in shared services remain accessible to authorised central staff according to their roles; local handling does not mean that only the branch can access the data. Shared sign-in grants no additional permissions.
Requests and samples
Website enquiries may be passed to ASK with contact details, company, country, language and the details confirmed in the form. Sample requests include product, quantity, packaging, customer, destination, freight payment and approval decisions, and may link to an analysis or countertype case. Operational emails include the reference, enquiry and relevant replies for handling and traceability, limited to content the recipient is permitted to receive. Internal notes and restricted documents do not thereby become visible to customers. Do not provide unnecessary third-party data; inform business contacts whose details you supply.
Cookie choices across both sites
ASK uses technical tools for sign-in, security and preferences, without advertising or audience-measurement cookies. The main website offers separate choices for YouTube videos, Google Maps and page guidance; external content remains blocked until the required choice. Website and ASK preferences remain separate by domain and device: common sign-in does not transfer consent for optional services. Closing ASK’s technical notice is not marketing consent. Newsletter preferences remain separate and optional.
Page and catalogue guide
The optional chat uses catalogue rules and AI support. OpenAI may process only coded technical data and public sources, not raw messages or contact details. You can use the ordinary form without enabling chat. Activation is based on consent, which you can withdraw in Privacy preferences (GDPR Article 6(1)(a)). Each submitted question, actual reply and any error are recorded on the server. A report with the date, language, country if provided, source page and messages is periodically sent to Giuseppe Vigevani, giuseppe.vigevani@europolish.com, including after the page is closed. We use it only to review assistance quality, correct errors and follow up customers and enquiries, not to assess individual employee performance. The basis is our legitimate interest in providing correct and continuous assistance (GDPR Article 6(1)(f)); you can object by contacting info@europolish.com. Operational records expire 180 days after the conversation is created and are removed by periodic cleanup. Email copies and protected backups have separate cycles and are not erased by clearing browser history. Do not enter passwords, confidential information or unnecessary personal data. ASK functions are covered by their own notice.